A FEWA bill is now an Etihad WE bill: Etihad Water and Electricity replaced FEWA in 2020 and bills Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. You can pay it without logging in through View and Pay Bill with your account number. Residential electricity starts at 23 fils per kWh plus a 5-fil surcharge.
Half the confusion starts with the name. You search for your FEWA bill, land on a guide written before 2020, follow a link to a FEWA website that no longer answers, and end up paying through a page you are not sure is official. Meanwhile the bill itself keeps climbing every summer and nobody explains why.
Here is the short version. The utility changed its name, not the way it charges you. The tariff is public, the payment route needs nothing but your account number, and the reason the summer bill climbs is sitting in your air conditioner, not in EtihadWE's billing system.
Is a FEWA bill the same as an Etihad WE bill?
A FEWA bill and an Etihad WE bill are the same bill. Etihad Water and Electricity states on its About page that it was established in 2020 under Federal Decree-Law No. (31) and builds on the legacy of the Federal Electricity and Water Authority, which is FEWA. People still search for the old name, but every current bill carries the new one.
EtihadWE lists six areas it covers: Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain, Al Dhaid and Dibba Al Fujairah. Sharjah city is billed by SEWA instead, which our guide to the SEWA bill in Sharjah covers. Al Dhaid also appears in SEWA's own premises list, so if you live there, check whose name is printed on your bill before you pay anyone.
The old name survives in odd places. EtihadWE's own Android app is still published under the package name com.fewa.eService, which is one reason so many residents assume FEWA still exists.
How do you check and pay a FEWA bill without logging in?
EtihadWE's View and Pay Bill option lets you see the amount due and pay it without logging in. Open the EtihadWE website, go to Services, choose View and Pay, enter your account number, pick a payment option, accept the terms and pay by card. EtihadWE gives the online steps a time to submit of 3 minutes.
The table below lists every payment channel on EtihadWE's Bill Payment service page, with the hours it publishes for each.
What does each line on an Etihad WE bill cost?
An Etihad WE residential bill charges electricity in four monthly slabs with a flat surcharge on every kWh, and water in three monthly slabs. The table below is EtihadWE's published residential tariff for an expatriate account.
EtihadWE now prices water per cubic metre and still prints the old per-gallon rate beside it on its tariff page: 3.5 fils, 4 fils and 4.6 fils per gallon for the same three slabs. If an old bill shows gallons and a new one shows cubic metres, the unit changed, not the price.
UAE citizens are billed on a separate schedule. EtihadWE's tariff page lists a single electricity slab of 7.5 fils per kWh for Residential (Citizens), and a single water rate of AED 3.3 per m³. The slabs are marginal for everyone else: only the units above each threshold move to the higher rate.
Why is your FEWA bill higher in Ajman or Ras Al Khaimah this month?
An Etihad WE bill rises when you use more kWh, when more of those kWh fall into a dearer slab, or when the billing period is longer than usual. Check the kWh figure first, not the dirham total, because the kWh is the number you can actually influence.
- Compare kWh with the same month last year. If the kWh barely moved and the total did, look at the water lines and the number of days billed.
- Count the slabs you crossed. Every kWh above 2,000 costs 28 fils instead of 23, above 4,000 it costs 32 fils, and above 6,000 it costs 38 fils, each with the 5-fil surcharge on top.
- Check the water slab. Water above 6,000 gallons moves from the AED 7.7 rate up to the AED 8.8 rate per m³. A running cistern or a leaking villa irrigation line shows up here.
- Check the cooling. In an Ajman, Fujairah or Ras Al Khaimah summer the air conditioner is the appliance that runs every afternoon, and a unit clogged with dust runs longer to do the same job.
In a typical flat, the gap between a winter bill and a summer bill is the cooling load. A dirty filter or a filmed-over coil adds units without anyone noticing, and every one of those units above 2,000 kWh is billed at a higher slab rate.
Is the Ajman sewerage bill part of your FEWA bill?
Ajman's sewerage is run by Ajman Sewerage, a separate operator that describes itself as the first public-private partnership sewerage system in the UAE and runs its own Quick Pay page. Paying your Etihad WE bill does not clear a balance held there, which is why Ajman Sewerage's Quick Pay sits beside EtihadWE's own pages in searches for a FEWA bill.
If you have moved into an Ajman flat, ask the landlord or building management which sewerage account covers the unit, and whether it is billed to you or included in the rent. The answer belongs in your tenancy file, alongside the Tasdeeq attestation.
How do you contact Etihad WE about a wrong bill?
Etihad WE publishes one phone number, one WhatsApp number and one email for customer enquiries and complaints: 800 3392, WhatsApp +971 800 3392, and cs@etihadwe.ae. Its website also carries separate Enquiry and Complaint forms under Contact Us.
✓ Your EtihadWE account number
✓ A dated photo of the meter showing today's reading
✓ The kWh on the disputed bill beside the same month last year
✓ The number of days the bill covers
✓ Your attested tenancy contract, if the account is in your name as a tenant
Deposits, new connections and refunds are a different process. Our guide to the EtihadWE connection in Ajman, RAK, Fujairah and Umm Al Quwain covers the deposit, the documents and the clearance certificate.
Cut the cooling load before the next bill
You cannot negotiate an Etihad WE tariff, and you should not have to fight the bill. The number you control is how many hours your air conditioner runs to keep the flat cool, and a clean, serviced unit runs fewer of them.
TaskRight is a verified, zero-commission home services platform in the UAE. Every AC company on it is RightPro-verified, you hire and pay them direct, and we take nothing from the job, so the quote is the company's own price. Describe your units once and compare what comes back.
👉 Book a verified AC service in the Northern Emirates →
Related reading:
FEWA and Etihad WE bills: your questions answered
Is FEWA the same as Etihad WE?
FEWA and Etihad WE are the same utility. Etihad Water and Electricity states that it was established in 2020 under Federal Decree-Law No. (31) and builds on the legacy of the Federal Electricity and Water Authority, FEWA. Etihad WE now bills electricity and water in Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain, Al Dhaid and Dibba Al Fujairah.
How can I pay my Etihad FEWA bill?
Pay an Etihad WE bill without logging in through View and Pay Bill on the EtihadWE website, using only your account number and a GCC-issued credit card. You can also pay a FEWA bill through the EtihadWE app, payment kiosks, your bank's online banking, Al Ansari Exchange and EtihadWE service centres.
How much does Etihad WE charge per unit of electricity?
Etihad WE charges residential expatriate accounts 23 fils per kWh for the first 2,000 kWh a month, then 28, 32 and 38 fils across three higher slabs, plus a surcharge of 5 fils on every kWh. Residential UAE citizen accounts are charged a single slab of 7.5 fils per kWh, according to EtihadWE's tariff page.
How much is water on an Etihad WE bill?
Etihad WE charges residential water at AED 7.7 per m³ up to 6,000 gallons a month, AED 8.8 per m³ from 6,001 to 12,000 gallons, and AED 10.12 per m³ above that. EtihadWE still shows the old rates of 3.5, 4 and 4.6 fils per gallon beside them on its tariff page.
Why is my FEWA bill so high in summer?
A FEWA bill rises in summer because air conditioning adds kWh, and every kWh above 2,000 in a month is charged at 28 fils instead of 23, rising to 32 and 38 fils at higher use, plus the 5-fil surcharge. A dust-clogged AC filter or coil makes the unit run longer in Ajman, Fujairah or Ras Al Khaimah heat.
How do I contact Etihad WE about my bill?
Call Etihad WE on 800 3392, message WhatsApp +971 800 3392, or email cs@etihadwe.ae, the contact details EtihadWE publishes on every page of its website. The Contact Us menu also has separate Enquiry and Complaint forms. Have your FEWA account number and a dated photo of your meter reading ready.
Last updated: November 2026
