You can delete your TaskRight account at any time, and you do not need the app installed to do it. Deleting removes your name, email address, phone number, address and profile from TaskRight for good. Records we are required to keep, and records that belong to the other side of a job as much as to you, stay on file with your identifiers stripped out of them.
How do I delete my TaskRight account?
In the TaskRight app — the fastest way
If you are signed in to the TaskRight app, open your account settings and choose Delete account. You are shown exactly what will be removed and what will be kept before anything happens, and you are asked to confirm, because it cannot be undone. The deletion then happens straight away: your personal details are removed in one step and you are signed out immediately, on every device. You will not be able to sign in again.
Without the app, or if you cannot sign in
Email us and we will do it for you. Tell us whether the account is a homeowner account or a service-provider account, and give us the email address and phone number on it so we can find the right one.
We check that the account is yours before we delete anything — we will never delete an account on the word of somebody who cannot show it is theirs, because that would let anyone close your account. We email you to confirm once it is done.
The button opens your email app with the details we need already filled in. You can also use our contact form or write to partners@taskright.ae yourself.
What data is deleted when I close my account?
Everything that identifies you personally is removed from our systems and cannot be restored:
- your name and the contact name on the account;
- your email address, phone number and WhatsApp number;
- your address and map location;
- your profile text, photographs, website and social links (providers);
- your password, one-time codes, every sign-in token, every sign-in link we have emailed you, and every app device registered for notifications — so nothing can sign in as you again;
- the photographs you attached to a job request — both the record of them and the image files themselves, so the links stop resolving;
- your saved providers (homeowners).
What does TaskRight keep after deletion, and why?
Some records survive your deletion. In each case that is because the record belongs to somebody else as well as to you, or because the law requires us to hold it. None of them stay attached to your name, email address or phone number.
- Jobs, quotes and messages. A job you posted and the prices sent back are a two-party record. The other side needs their own copy of what was agreed, so the record stays and your name, email address and phone number are stripped out of it.
- Reviews. A review you wrote stays, shown as Former customer, so the provider is not punished for your decision. Reviews other people wrote about your business stay too — they are those customers' words, not yours to remove.
- Invoices, payments and tax records (providers). We are required to keep billing records, and deleting them would leave real payments unexplained. As set out in our Privacy Policy, summary billing records are held for 6 years after the last billing event, to meet UAE tax record-keeping requirements.
- Records needed for a live dispute or for fraud prevention, for as long as that purpose lasts.
If you are a provider on a paid plan, deleting your account also cancels your subscription at the end of the period you have already paid for. No further payment is taken.
Can I delete my account if I have a job booked?
Having work booked does not stop you deleting your account, and we will not hold your account open to keep you here.
Providers: if a customer has chosen you and you delete your account, we cancel that booking, reopen their request so the quotes from other pros are live again, and email the customer to tell them what happened. We do that because the one thing we will not do is leave somebody waiting at home for a pro who is never coming.
Homeowners: deleting your account does not cancel a job you have booked with a provider. If you have arranged work and no longer want it, cancel the job first, or tell the provider directly.
How long does deletion take?
- In the app: immediately. The deletion is done before the screen confirms it, and your session stops working at the same moment.
- By email: as soon as we have checked the account is yours. We will confirm by email when it is done.
What if I want my data corrected or exported instead of deleted?
Correcting your details, getting a copy of the data we hold, and stopping us from contacting you are separate rights under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and you do not have to delete your account to use any of them. Ask for any of them at partners@taskright.ae. Our Privacy Policy sets out all of them and how long each kind of record is kept.
TaskRight is a verified, zero-commission home services platform in the UAE.
